Seasonal Guest Experience Specialist

Smeeth, Ashford, Kent, United Kingdom · Guest Experience


Seasonal Guest Experience Specialist

Salary - £9.00 per hour

We are Holiday Extras Shortbreaks, part of the award-winning Holiday Extras Group. We are proud to work on behalf of the UK’s leading theme-park brands as their official short break provider, as well as providing top London theatre breaks; all tailor-made to suit our guest’s needs. Representing these brands, we are the face of the product and we work hard to build great rapport and really get to know our guests, helping them to make the most of their free time and ensuring that their trip away is everything they want it to be.

Who we’re looking for...

We’re looking for amazing guest service experts to join our contact centre team. You will need to enjoy hitting personal and business-wide targets, as well as delivering a personalised and welcoming service that not only delights our guests but also exceeds the standards expected by the brands themselves through a mystery shop programme.

You’ll need to have a warm, friendly, inviting tone of voice and the ability to adapt your approach to each guest. We are not necessarily looking for people who have worked in a contact centre before but you should be able to demonstrate an ability to deliver a first class guest experience.

What we’re offering...

We are offering seasonal contracts across our peak summer period from July to September 2019. We are able to offer a variety of hours (from a minimum of 16 hours a week up to full-time at 37.5 hours per week) and we are looking for flexible people who are able to work across our contact centre opening hours (Monday to Friday, 9.00am - 9.00pm and Saturday & Sunday, 9.00am - 5.30pm).

We live by the philosophy ‘no fun, no point’ and actively seek to make our lovely Apple Barn campus, an exciting and welcoming place to work, with fun events and activities, great tech (Apple products) and a colourful and modern workspace.

Working for us will also give you access to some great deals on everything from half price cinema tickets to discounted holidays and electrical goods! We also run some incentives in the contact centre, giving you the chance to win fantastic prizes.

How do I apply?

If your answer to these questions is yes then we’d love to hear from you - click on the ‘Apply Now’ button to send us your CV!

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