Team Manager - Insurance

Newingreen, England, United Kingdom · Contact Centre


Our Purpose:

Here at Holiday Extras we believe that time is precious and that holidays are some of the most precious times we have. We’re building the future of travel using innovative technology, a wide choice of products and unbeatable prices to create ‘less hassle’ for our customers so they can enjoy ‘more holiday’.

The Role:

We’re looking for a Team Manager to join our Insurance contact centre team. We want you to bring your brilliant coaching and management skills to drive the performance of our incredible Travel Consultants by helping the team achieve their goals and perform at their best. You will be motivating and inspiring and can expertly balance people’s individual needs with the needs of Holiday Extras and most importantly the customer.

You will be part of our growing Contact Centre Team and work collaboratively with other Team Managers to support the delivery of great service, bookings and team development. You will be comfortable delivering feedback and able to use relevant data and metrics to coach and drive the performance of your team members.

As someone who likes to see results you will focus on driving performance whilst keeping your team engaged. You can be guaranteed that no two days will be the same.

We want to talk to you if you answer yes to the six questions below …

In addition, you must have strong communication skills and a flexible, pragmatic approach; along with a passion for sales and people development.



We pride ourselves on being ‘people pioneers’, providing HX’ers with fantastic environments in which to work and a world of competitive benefits including:

Pension, life assurance, private medical insurance and health screening (after 4 years’ service), enhanced parental leave, cycle-to-work schemes, gym memberships, onsite fitness classes, birthday day off etc.

After passing your onboarding and becoming a fully fledged HX’er, you’ll own a share of the company through our Employee Benefit Trust. As an added extra, you’ll also benefit from the success of the business; receiving a profit share bonus that is awarded as a percentage of salary. The more profit we make, the more bonus you receive!

And if that wasn’t enough, to help you maximise your time and manage your energy we have ‘Anytime +’ (our flexible working philosophy that says if you are contactable and connected it doesn’t matter where or when you work). And our ‘Wanderlust Collection’ encouraging our people to make the most of their time, offering 2 weeks a year to work remotely from anywhere in the world and rewarding long service with sabbaticals.

If that sounds like you, we’d like to see …

To apply, please submit the above by hitting the ‘Apply Now’ button. Applications close on Wednesday 2nd October.

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