Helpdesk Engineer

Newingreen, England, United Kingdom · IT


Package: DOE + profit share + benefits

At Holiday Extras we believe time is precious, and holidays are some of the most precious times we have. So it’s fitting our purpose and promise to our customers is less hassle, more holiday.

We’re a fast-moving travel technology business, obsessed with making it easy for customers to make the most of their trip. With over 6 million bookings a year we are one of the UK’s most innovative travel companies and continue to grow fast and expand our offering as a trips-based business.

We’re the UK market leader in travel ancillaries; once you have booked a flight and accommodation, we take care of the rest. That includes airport hotels, insurance, airport parking, lounges, foreign currency, car hire, resort transfers and attractions. Almost all of our business is conducted online, either direct through our own website and app or through our network of partners that include the major travel retailers, airlines and tour operators.

The IT Team

The Holiday Extras group is growing at a phenomenal rate. With more people joining, we’re looking for a HelpDesk Engineer to join the team to ensure we can keep giving our customers a great experience. We have 3 friendly and enthusiastic members in our current HelpDesk team, who all enjoy getting a user back to work, and hate to see them struggling. We are looking for people with experience in an Help Desk role, who can apply themselves to thrive in our fast paced environment. You’ll need to have an understanding of IT support and have a desire to progress your career further.

We are 100% Apple Mac based with over 1000 devices across 2 sites in the UK and one in Europe. We are an approved Apple Authorised Repair Centre which allows us to carry out all our own repairs and servicing, we also offer support for all tech related queries like Office, eMail, phones (iPhones, of course) along with all the other day to day helpdesk duties.

We are big on automation and self service and being able to spot opportunities to automate and innovate is vital for a technology led company. We’ve made a start by automating machine formatting across the business, which streamlines machine configuration and setup, giving us the ability to distribute software updates and patches. We have auto enrolment for our Apple Products with DEP allowing us to track and control all aspects of our Apple hardware.

We want to build on our users experience by introducing more integrations into platforms like Google Apps, move away from Office 365 and make better use of the Google suite, using Active Directory to secure all our applications and 3rd party access with single sign-on.
Each day is never the same on our HelpDesk; you’ll be working with every person within the organisation, on every aspect of Tech.


Here’s what you’ll be doing:

Here’s what we’re looking for:


Please send your CV and Cover Letter by clicking the 'Apply Now' button.

Application close Monday 4th February 2019.

Apply for this job